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Customer Service and Sales Specialist with diverse experience in telecommunications, hospitality, and automotive sectors
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Competencies
Proficient in resolving customer inquiries, ensuring satisfaction, and building strong client relationships.
Experienced in cross-selling, upselling, and lead generation across multiple industries.
Capable of providing technical assistance and resolving device-related issues to reduce escalations.
Skilled in SQL and help desk support to troubleshoot and manage technical systems efficiently.
Effective communicator with experience working in diverse cultural environments and team collaboration.
Education
Languages
Summary
Dynamic professional with extensive experience in sales, customer service, and technical support across telecommunications, hospitality, and automotive sectors. Proven ability to drive revenue, enhance customer satisfaction, and collaborate effectively in diverse teams.
Key Achievements
- Resolved over 100 billing and technical inquiries monthly, enhancing customer satisfaction and operational efficiency.
- Contributed to revenue growth through effective cross-selling of mobile plans, accessories, and premium vacation packages.
- Processed 50+ international bookings daily with a 95% customer satisfaction rate at Marriott International.
- Generated new sales leads via social media, increasing car sales and appointment scheduling for You Drive.
Experience
Sales Executive
Customer Service Executive / Developer
Explained and resolved monthly billing/plan inquiries for business customers, ensuring satisfaction.. Sold mobile plans and accessories, contributing to increase in team revenue.. Provided technical support for iOS/Android devices, reducing escalations.. Designed and integrated web content/images for client websites, improving user engagement by 25%.. Developed and maintained digital menus for 50+ restaurants/stores, ensuring real-time pricing accuracy.. Managed SQL databases, enhancing data accuracy.
Customer Service / Sales Executive
Resolved 100+ monthly billing/plan inquiries for the customers.. Cross-selling of mobile plans devices and accessories.. Provided technical support for mobile devices, reducing escalations.
Reservation Agent
Processed 50+ daily bookings/modifications for international clients, maintaining 95% satisfaction.. Sold premium vacation packages and upgrades, increasing upsell revenue.
Sales Executive
Attracting customers and generating new sales leads through social media.. Car sales via telephone, scheduling appointments, and collecting documentation.