Experienced project manager specializing in software development and team leadership.
Managed project scope, schedule, and resources to deliver solutions on time.
Applied Scrum and Kanban principles to improve development cycles.
Led diverse teams of developers, designers, and QA specialists.
Facilitated effective communication between technical teams and clients.
Grupo Telvista S.A. de C.V.
Payments, cellphone technical support, activations, phone changes, additional services and plans, complaints, general inquiries
Soluciones XB México S. de R.L. de C.V.
E-Commerce platform support, order placement, shipment tracking, warehouse contact, use of CRM software, general inquiries, KPI tracking, leadership of 15 representatives
Integon Service Co S.A. de C.V.
Home insurance and mortgage assistance, payment plans, general inquiries about home mortgages, use of CRM software, bank branch support
GoGoGrandparent
Answering questions from elderly customers, setting up memberships, ordering rides on-demand, assisting with grocery shopping through the phone
Certificate
Business Administration Degree
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