Experienced professional with a strong background in customer service, content moderation, technical support, and team collaboration, fluent in English and Spanish.
Provided customer assistance via phone, chat, and face-to-face in various industries including hospitality, retail, and technical support.
Monitored online social media platforms, supervised user-generated content, and ensured compliance with community standards.
Utilized tools like Jira, Salesforce, Slack, and Confluence to assist clients and manage workflows efficiently.
Performed night security and active video surveillance using DVR systems in residential areas.
Scorp
Supervised and filtered user-generated content on online platforms (Superlive) to ensure compliance with community standards, company policy, and current laws., Monitored social media for potential users (influencers) who could increase the platform's reach.
Teleperformance
Responsible for product knowledge and satisfactorily assisting international companies in the development of their activities.
Madrid
Night security through active video surveillance using the DVR agent program in residential areas in Torrelodones, Pryconsa, and Pinar de Chamartín.
Iberostar
Provided service and attention to Iberostar hotel guests, giving them information on resort activities, itineraries, and events.
Nutrition and Dietetics
Isak nivel I
FCE
Demonstrated leadership and effective communication skills in team environments across multiple roles.
Webhelp
Virtual assistance via call and chat to McDonald's locations in the United States to ensure the proper functioning of the establishment.
Teleperformance
Responsible for providing assistance to customers regarding store products.
Sgeek
Responsible for digital and physical sales of the store, including customer service.
Treid
Imagia Films S.A.
Logistical support for the transfer, accommodation, and catering for 40 people involved in the filming of the national movie 'La Pasión de Javier,' carried out in the Tambopata Reserve, Madre de Dios.