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Project Manager with 10 years of cross-industry leadership
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Competencies
Led project planning, execution, and delivery across various industries ensuring scope, schedule, and budget adherence.
Supervised and motivated multidisciplinary teams to achieve project goals and enhance collaboration.
Managed project financials, resource allocation, and negotiations to optimize costs.
Identified potential project risks and developed mitigation strategies to minimize impact.
Education
Summary
Experienced project manager with a proven track record in delivering complex projects across industries.
Key Achievements
- Led multiple cross-functional teams to successful project delivery on time and within budget
- Implemented new project management processes improving efficiency by 20%
- Managed portfolios totaling over $50 million in project budgets
Experience
Customer Support
Guide customers through troubleshooting steps (e.g., clearing cache, updating browsers)., Verify payment status in their account., Provide step-by-step instructions for website navigation., Acknowledge frustrations and tailor resolutions.
Support Specialist – Branch (Fintech for Gig Drivers)
Addressed high-priority driver inquiries regarding payments, billing, and app functionality., Diagnosed and resolved technical issues with the Branch mobile app., Explained payout movements clearly to drivers.
Private English Tutor
Provided English lessons for elementary school students.
Freelance CRM & Revenue Cycle Management Specialist
Managed client accounts and CRM-based operations in healthcare organizations., Handled full-cycle billing operations including claim generation and payment posting., Delivered responsive support via email, chat, and phone.