Luis - Project Manager with 10 years of cross-industry leadership

Led project planning, execution, and delivery across various industries ensuring scope, schedule, and budget adherence.

Supervised and motivated multidisciplinary teams to achieve project goals and enhance collaboration.

Managed project financials, resource allocation, and negotiations to optimize costs.

Identified potential project risks and developed mitigation strategies to minimize impact.

Guide customers through troubleshooting steps (e.g., clearing cache, updating browsers)., Verify payment status in their account., Provide step-by-step instructions for website navigation., Acknowledge frustrations and tailor resolutions.

Addressed high-priority driver inquiries regarding payments, billing, and app functionality., Diagnosed and resolved technical issues with the Branch mobile app., Explained payout movements clearly to drivers.

Provided English lessons for elementary school students.

Managed client accounts and CRM-based operations in healthcare organizations., Handled full-cycle billing operations including claim generation and payment posting., Delivered responsive support via email, chat, and phone.