Experienced in customer service, education, and fiber optic network engineering with a proven ability to adapt skills across diverse roles.
Provided comprehensive support via call handling, issue resolution, and performance management.
Developed lesson plans, delivered instruction, and assessed student progress in classroom settings.
Engineered, tested, and maintained fiber optic systems, conducting site surveys and troubleshooting network issues.
Supervised lab operations and managed project timelines, quality control, and client communication.
24-7 Call Center
Handling incoming and outgoing calls to assist customers by answering inquiries, resolving complaints, processing orders, and providing product information, all while documenting interactions in a CRM system and meeting performance goals., Escalating complex issues, making outbound sales or...
COLOMBO AMERICANO
Lesson planning, delivering instruction, assessing student progress, managing the classroom, fostering student engagement and motivation, communicating with parents, upholding safeguarding responsibilities, and engaging in professional development.
Tellium
Designing, installing, testing, and maintaining fiber optic networks and equipment to ensure reliable, high-speed data transmission., Conducting site surveys, performing fiber splicing and termination, troubleshooting network issues using specialized tools, documenting network infrastructure, and...
Lucent Technologies
High School
Associates degree
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Documented network infrastructure and technical processes to ensure clarity and compliance.
Supervising lab operations, including maintaining equipment, managing inventory, ensuring quality control, and overseeing technicians to support fiber optic network installations and maintenance., Managing project timelines, troubleshooting technical issues, enforcing safety standards, preparing...
