Luis - Sales and Customer Support Specialist with 5+ years in Customer Relations and Commercial Management

Provided multi-channel customer support to resolve inquiries, complaints, and requests.

Negotiated deals and closed sales, contributing to revenue generation.

Led sales teams, optimized processes, and managed budgets to enhance profitability.

Analyzed market trends, competition, and consumer behavior to inform strategy.

Provided customer support through various channels (phone, email, online chat) to resolve inquiries, complaints, and requests., Managed and recorded all customer interactions in the CRM system., Negotiated and closed monthly sales of products.

Led and managed commercial operations, sales growth, market expansion, and process optimization., Responsible for strategic planning, leading sales teams, and implementing sales strategies to maximize revenue and profitability., Implemented tools and systems to improve operational efficiency and customer management., Developed and maintained relationships with key clients and strategic partners., Analyzed market trends, competition, and consumer behavior to adjust commercial tactics., Developed and managed commercial budgets, controlling costs and ensuring profitability.