Dedicated professional with extensive expertise in customer service, technical support, and documentation management, adept at improving processes and ensuring client satisfaction across industries.
Proficient in managing customer interactions, resolving issues, and maintaining client satisfaction across diverse industries.
Skilled in troubleshooting hardware and software issues, particularly in restaurant management systems.
Strong ability to communicate effectively with clients, agents, and cross-functional teams to achieve goals.
Experience in designing sales funnels and managing social networks to enhance outreach and engagement.
RESULTS CX
Interact with Agents, home owners, banks regarding Insurance policies for update mortgagee clauses and sending documentation such as evidence of Insurance or Replacement cost estimate for them properties, Provide customer service, technical support tier 1, and retention for Verizon mobile customers, help them with promo corrections, billing errors, basic trouble shooting and orders made online.
Sequium Asset Solutions
Collection Agent for Medical Institutions, telecommunications company, try to contact customers that received any kind of Medical services and the insurance or them did not cover the full amount regarding the the past 3 years or over
Soporte técnico de primer nivel (Tier 1)
Soporte técnico de primer nivel (Tier 1) para software de gestión de restaurantes, realizando actividades como la programación y asignación de IP a impresoras, monitores, lectores de tarjetas y terminales punto de venta (POS), gestionando todo lo relacionado con la configuración y soporte técnico, excepto instalaciones físicas.
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Expertise in handling insurance policies, mortgage updates, and financial documentation processes.
