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Customer Service & Technical Support Specialist with over 20 years of experience
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Competencies
Proficient in managing customer interactions, resolving issues, and maintaining client satisfaction across diverse industries.
Skilled in troubleshooting hardware and software issues, particularly in restaurant management systems.
Strong ability to communicate effectively with clients, agents, and cross-functional teams to achieve goals.
Experience in designing sales funnels and managing social networks to enhance outreach and engagement.
Expertise in handling insurance policies, mortgage updates, and financial documentation processes.
Education
Languages
Summary
Dedicated professional with extensive expertise in customer service, technical support, and documentation management, adept at improving processes and ensuring client satisfaction across industries.
Key Achievements
- Managed insurance documentation processes, enhancing accuracy and customer satisfaction at RESULTS CX
- Successfully collected outstanding payments in high-volume environments, improving cash flow for clients
- Provided Tier 1 technical support for restaurant management software, ensuring swift issue resolution
- Developed skills in sales funnel design and social media management to boost client engagement
- Gained extensive experience in cross-functional communication across banking, insurance, and healthcare sectors
Experience
Customer Service Representative
Interact with Agents, home owners, banks regarding Insurance policies for update mortgagee clauses and sending documentation such as evidence of Insurance or Replacement cost estimate for them properties, Provide customer service, technical support tier 1, and retention for Verizon mobile customers, help them with promo corrections, billing errors, basic trouble shooting and orders made online.
Collection Agent
Collection Agent for Medical Institutions, telecommunications company, try to contact customers that received any kind of Medical services and the insurance or them did not cover the full amount regarding the the past 3 years or over
Technical Support
Soporte técnico de primer nivel (Tier 1) para software de gestión de restaurantes, realizando actividades como la programación y asignación de IP a impresoras, monitores, lectores de tarjetas y terminales punto de venta (POS), gestionando todo lo relacionado con la configuración y soporte técnico, excepto instalaciones físicas.