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Competencies
Demonstrated experience with Google Cloud Computing.
Demonstrated experience with Scrum Fundamentals.
Demonstrated experience with ITIL Service Strategy (ITIL-SS).
Demonstrated experience with Teradata Clearscape Analytics Path - Foundational.
Education
Languages
Experience
Service Experience Analyst
Spearheaded comprehensive oversight of customer analytical environments., Monitored system health and maintained SLA compliance., Facilitated communication between technical teams and leadership with tailored reports., Supported incident resolution processes and managed escalations effectively., Conducted root cause analysis following critical events to drive improvements.
General Manager
Oversaw payroll, inventories, and customer service operations., Coordinated employees and process development., Led project planning and served as technology advisor.
Purchasing Manager
Requested and reviewed quotations, negotiated terms, and assigned delivery dates., Managed supplier relationships and resolved delivery issues., Facilitated importation coordination with customs.
Floor Supervisor
Supervised agents to ensure quality service and met goals., Monitored calls for quality assurance and improved morale., Organized incentive activities and conducted continuous training.
IT Project Manager
Developed material lists for cabling projects and scheduled project timelines., Coordinated client communications and supervised project tasks., Provided project updates to clients via email and ensured documentation standards.