Experienced in multilingual customer support, technical assistance, and operational logistics, specializing in tech support and client communication.
Delivered customer support in English and Spanish via phone, chat, and email, resolving issues efficiently.
Provided tier 1 technical assistance, diagnosing and resolving common technical issues for clients.
Effectively communicated complex information across diverse channels, including in bilingual contexts.
Utilized Microsoft Office, Excel, Dreamweaver, and Project to manage operational workflows and reports.
Telperformance
Agent on the phone specialized in tech support, Customer service in English and Spanish
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Agent on chat specialized in sales in English
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Agent on email specialized in customer service, Tier 1 tech support
Theology Degree
High School Diploma
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