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Customer Service & Tech Support Agent with 4+ years of experience
Contact
Competencies
Delivered customer support in English and Spanish via phone, chat, and email, resolving issues efficiently.
Provided tier 1 technical assistance, diagnosing and resolving common technical issues for clients.
Effectively communicated complex information across diverse channels, including in bilingual contexts.
Utilized Microsoft Office, Excel, Dreamweaver, and Project to manage operational workflows and reports.
Education
Languages
Summary
Experienced in multilingual customer support, technical assistance, and operational logistics, specializing in tech support and client communication.
Key Achievements
- Provided bilingual customer support including technical troubleshooting and sales across multiple companies.
- Handled diverse communication channels including phone, chat, and email to assist clients effectively.
- Coordinated logistics and administrative tasks as a Virtual Assistant for Loadsmart, demonstrating operational support skills.
Experience
Agent
Agent on the phone specialized in tech support, Customer service in English and Spanish
Chat Agent
Agent on chat specialized in sales in English
Virtual Assistant
Logistic agent for a truck company named Loadsmart
Email Back Office Agent
Agent on email specialized in customer service, Tier 1 tech support