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Luis
Customer Support Specialist with diverse platform expertise in tech and service industries
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Competencies
Delivered support to clients across multiple platforms, ensuring clear communication and issue resolution.
Utilized various platforms like Core program, SiriusXM, Vinted, and voice support tools to assist customers.
Effectively communicated with customers via chat, email, and phone to clarify issues and provide solutions.
Arranged appointments and verified personal and insurance information to facilitate service delivery.
Proficient in Word, Excel, and PowerPoint to organize data and prepare reports or presentations.
Education
Languages
Summary
Dedicated Customer Support Specialist with extensive experience across renowned platforms like Apple, SiriusXM, and Vinted. Skilled in technical support, customer communication, and data management, dedicated to enhancing client satisfaction and operational efficiency.
Key Achievements
- Provided technical assistance for Apple devices and subscriptions via chat, enhancing customer experience.
- Upsold plans at SiriusXM by analyzing customer data and promoting upgrades through platform interaction.
- Managed appointment scheduling and verified customer data at America’s Best, streamlining service processes.
Experience
Customer Support
Giving support to Apple brand like devices and subscriptions via chat, Using Core program to get all the information about all the devices and iCloud Support
Customer Support
Checking what kind of plan the customer has and trying to convince them to upgrade the plan via chat, Using SiriusXM platform to get all the information about the customer and the plans
Customer Support
Setting up multiple appointments for customers via phone, Verifying patient’s information like full name, phone number, email address and insurance
Customer Support
Confirming where the product was and explaining to the customer why it was delayed via emails, Using Vinted platform
Customer Support
Giving support to Levi’s in USA and Canada via voice, Explaining to customers the difference between all our clothes and helping them create online orders