Dedicated Customer Support Specialist with extensive experience across renowned platforms like Apple, SiriusXM, and Vinted. Skilled in technical support, customer communication, and data management, dedicated to enhancing client satisfaction and operational efficiency.
Delivered support to clients across multiple platforms, ensuring clear communication and issue resolution.
Utilized various platforms like Core program, SiriusXM, Vinted, and voice support tools to assist customers.
Effectively communicated with customers via chat, email, and phone to clarify issues and provide solutions.
Arranged appointments and verified personal and insurance information to facilitate service delivery.
Apple
Giving support to Apple brand like devices and subscriptions via chat, Using Core program to get all the information about all the devices and iCloud Support
SiriusXM
Checking what kind of plan the customer has and trying to convince them to upgrade the plan via chat, Using SiriusXM platform to get all the information about the customer and the plans
America’s Best
Setting up multiple appointments for customers via phone, Verifying patient’s information like full name, phone number, email address and insurance
Vinted
Confirming where the product was and explaining to the customer why it was delayed via emails, Using Vinted platform
Technical degree
Academic bachelor's degree
TOEFL Junior Standard Test Title
English certificate
Intensive technical drawing course
Proficient in Word, Excel, and PowerPoint to organize data and prepare reports or presentations.
IntouchCX
Giving support to Levi’s in USA and Canada via voice, Explaining to customers the difference between all our clothes and helping them create online orders