This is my profileContact via CazVid
Luis
Bilingual Customer Service Manager
Contact
Competencies
Demonstrated experience with user permissions.
Demonstrated experience with custom fields.
Demonstrated experience with workflow rules.
Demonstrated experience with lead scoring.
Demonstrated experience with assignment rules.
Education
Languages
Summary
Bilingual Customer Service Manager open to new opportunities
Experience
Bilingual Customer Service Manager
Managed a team of 15 customer service representatives, ensuring prompt, high-quality service delivery in English and Spanish.. Designed and delivered training programs that improved team language proficiency and cultural competence across a diverse customer base.. Resolved escalated customer issues professionally and efficiently, sustaining high customer satisfaction scores.. Partnered with cross-functional teams using Salesforce to improve customer experience and retention in English- and Spanish-speaking markets.
Bilingual Customer Service Manager
Conducted daily wellness check-in calls with hospital patients, providing accurate, empathetic status updates.. Delivered bilingual customer service to a diverse, international client base, ensuring timely issue resolution.. Built and rolled out bilingual training programs to strengthen team communication and problem-solving.. Collaborated cross-functionally to design multilingual customer support strategies.. Monitored customer feedback trends to identify and act on service improvement opportunities.