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Luis
Supply Chain & Logistics Support Specialist with 14+ years in Industry
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Competencies
Provided technical support and training on logistics software such as Magaya, facilitating client operations
Delivered customer and technical support for over 14 years across diverse call center roles
Managed client accounts, resolving issues and maintaining relationships with key clients
Coordinated with logistics providers and internal teams to streamline supply chain processes
Conducted training sessions on logistics software for various stakeholders, enhancing operational efficiency
Education
Summary
Luis has over 14 years of experience in call center, technical support, and logistics software training, specializing in supporting strategic supply chain accounts.
Key Achievements
- Provided technical support to strategic accounts at RAM BPO, ensuring client needs were met
- Trained logistics professionals on Magaya software, covering logistics, inventory, accounting, and customs
- Handled account issues and provided ongoing advice and re-training to improve client service
Experience
Bilingual Agent
Trainer
Trainer
Account Manager
Team Leader
Software Implementation Specialist
Provide training to NVOCCs, Air, Ocean, Ground Carriers, 3PLs, Warehouses, Wholesalers, and Freight Forwarders on how to use the Magaya software, teaching logistics, inventory, accounting, customs.
Account Specialist 2nd Level for Strategic Accounts
Handle the pain points of assigned accounts, follow up weekly, provide advice, and re-training, working with the DevOps team to ensure client needs are met.