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Luis Guillermo Hinestrosa Olivo's avatar
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Luis Guillermo Hinestrosa Olivo

Medellín, Antioquia, Colombia

Supply Chain & Logistics Support Specialist with 14+ years in Industry

  • Provided technical support to strategic accounts at RAM BPO, ensuring client needs were met
  • Trained logistics professionals on Magaya software, covering logistics, inventory, accounting, and customs
  • Handled account issues and provided ongoing advice and re-training to improve client service
Logistics Software Support
Expert
Provided technical support and training on logistics software such as Magaya, facilitating client operations
Customer Service & Technical Support
Advanced
Delivered customer and technical support for over 14 years across diverse call center roles
Account Management
Intermediate
Managed client accounts, resolving issues and maintaining relationships with key clients
Logistics & Supply Chain Coordination
Intermediate
Coordinated with logistics providers and internal teams to streamline supply chain processes
Software Implementation & Training
Expert
Conducted training sessions on logistics software for various stakeholders, enhancing operational efficiency
See Full Skillset on CazVid
March 10th, 2014 - August 29th de 2014
Bilingual Agent
Emergia
March 20th de 2015 - October 3rd, 2016
Trainer
Allus
October 3rd, 2016 - April 19th de 2017
Trainer
Teleperformance
June 20th, 2019 - June 24, 2019
Account Manager
This Bud's For You S.A.S
October 28th, 2020 - June 15th of 2019
Team Leader
BPOGS
November 16th, 2021 - August 7th, 2023
Software Implementation Specialist
RAM BPO
Provide training to NVOCCs, Air, Ocean, Ground Carriers, 3PLs, Warehouses, Wholesalers, and Freight Forwarders on how to use the Magaya software, teaching logistics, inventory, accounting, customs.
August 7th, 2023 - Until now
Account Specialist 2nd Level for Strategic Accounts
RAM BPO
Handle the pain points of assigned accounts, follow up weekly, provide advice, and re-training, working with the DevOps team to ensure client needs are met.
View Complete Work History
🎓
Corporación Educativa Litoral
Administración Portuaria-Comercio Exterior
See Education & Certifications

Strategic Support Specialist

Working for RAM BPO providing support to strategic accounts for the supply chain management industry.

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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