Bilingual professional with over 5 years of experience coordinating healthcare programs and logistics. Skilled in service planning, quality assurance, and supply chain management. Adept at improving processes and ensuring compliance across diverse industries.
Developed and managed service plans for healthcare programs, including documentation and compliance review.
Handled rate confirmations, carrier contracts, and cargo tracking using TMS and CRM systems.
Provided personalized customer support, quality assurance, and trained new hires for service excellence.
Bilingual in English and another language, facilitating service delivery in diverse settings.
Amazing Home Care - Anchora COL
Designed person-centered service plans for NHTD applicants based on specific care needs., Collected medical documents and completed forms to support the NHTD waiver application., Submitted documentation to and followed up with the RRDC regarding application status., Reviewed intake documentation...
Capital Logistics, LLC – Lean Staffing
Managed Rate confirmations and carrier contracts to secure their updated and accurate information., Served as primary point of contact for clients, drivers, and dispatchers., Resolved concerns related to shipment delivery, delays, and conditions., Supervised the cargo tracking team to ensure timely...
Sutherland Global Services
Conducted quality assurance on customer service calls and processes., Evaluated agent performance and updated procedural documentation., Developed action plans for service improvement., Trained and assessed new hires for compliance with service standards., Analyze data to locate and target areas of...
Bachelor’s Degree
Certificate of Higher Education
Bachelor’s Degree
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Sutherland Global Services
Assisted AT&T customers in resolving service concerns and avoiding cancellations., Offered personalized service plans and payment options., Provided data usage insights and mobile plan optimization.
