Luis - Sales & Customer Service Specialist with 5+ years of retail and call center experience

Handled issue resolution, complaint management, and client communication to ensure customer satisfaction.

Set and achieved sales targets, developed sales presentations, and cultivated customer relationships to support revenue growth.

Provided floor support and training to new hires, improving team performance and efficiency.

Managed and analyzed customer cases to resolve issues and improve service processes.

Take phone time and support calls with difficult customers, Mentored sales team in applying effective sales techniques and delivering top-notch customer service, Promoted exceptional customer service by engaging clients on sales floor, Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products, Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Monitored and tracked user progress to identify improvement opportunities, Provide floor support to new hires, Improve user productivity and efficiency through system training and support.

Set and achieved company defined sales goals, Contributed to team objectives in fast-paced environment, Achieved sales goals and service targets by cultivating and securing new customer relationships, Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.