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Project Manager with 10+ years of experience in the technology sector
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Competencies
Led project planning, execution, and delivery for multiple technology initiatives.
Managed cross-functional teams to meet project milestones and quality standards.
Acted as primary contact for clients, facilitating communication and feedback.
Implemented workflow enhancements to improve efficiency and project outcomes.
Education
Summary
Dedicated project manager with over a decade of experience leading technology projects and teams, emphasizing timely delivery and stakeholder satisfaction.
Key Achievements
- Led multi-disciplinary teams through project lifecycle, ensuring timely delivery.
- Streamlined project workflows, reducing completion times by 15%.
- Managed client communications and expectations across different stakeholders.
Experience
Customer Service & Sales agent
Met sales percentages by 45 out of 60 calls, Great customer service reviews by customers, AHT by 100%, QA by 90 % between other metrics, Manage and coach team members 100% of my time, Maintain daily reports for presentations
Operations Supervisor
Customer Service Manager
Developed and communicate Whole Foods' Vision and goal, Assisted in the interview selection, training, and counseling of Team Members., Reduced shrinkage goal of 5% in 2 months by doing daily inventory, Increased target gross profit margins by 20% in my first three months of management
Waiter
Quickly and courteously serve food and beverage orders to ~30 customers per shift., Use Lightspeed POS system to process cash, credit, debit, and gift card payments.