Luis - Customer Support Specialist with 5+ years of technical and service experience

Applied problem-solving skills to resolve internet, TV, and device issues for customers.

Provided assistance, explained processes, and supported customers with service and billing inquiries.

Managed customer accounts and helped with account creation and updates.

Effectively communicated technical solutions and service information to customers.

solving customer problems such as internet problems, TV problems, creating account making, troubleshooting

helping people when they had problems with their cell phones that they couldn't reset to factory settings, explained the steps to follow, helped them when they had a problem with their service plans, assisted with billing issues