This is my profileContact via CazVidLuis
Customer Support Specialist with 5+ years of technical and service experience
Contact
Competencies
Applied problem-solving skills to resolve internet, TV, and device issues for customers.
Provided assistance, explained processes, and supported customers with service and billing inquiries.
Managed customer accounts and helped with account creation and updates.
Effectively communicated technical solutions and service information to customers.
Languages
Summary
Experienced in technical support and customer service with a focus on resolving product and service issues.
Key Achievements
- Resolved internet and TV service issues at Optimum, improving customer satisfaction.
- Assisted customers with device resets and billing issues at Xfinity, ensuring smooth service experience.
- Developed strong troubleshooting skills across multiple communication channels.
Experience
Customer Services Technical Support
solving customer problems such as internet problems, TV problems, creating account making, troubleshooting
Customer Services Representative
helping people when they had problems with their cell phones that they couldn't reset to factory settings, explained the steps to follow, helped them when they had a problem with their service plans, assisted with billing issues