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Digital Marketing Specialist with 5+ years in Tech Industry
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Competencies
Designed and executed content plans across various digital channels.
Managed social media accounts and created engaging campaigns for multiple platforms.
Implemented keyword strategies to improve website search engine rankings.
Analyzed marketing data to inform decision-making and improve campaign performance.
Education
Summary
Experienced digital marketing specialist focusing on content creation, social media, and campaign management.
Key Achievements
- Led multiple successful digital campaigns increasing brand visibility.
- Developed and managed content calendars for ongoing marketing initiatives.
- Optimized online advertising strategies resulting in improved engagement.
Experience
Technical support and Customer Service
Responsible for monitoring team of 9 members, Reports, KPI's compliance, daily, weekly, and monthly goals, Supervising a team of nine members, Monitoring reports, Ensuring KPI compliance, Achieving daily, weekly, and monthly goals, Fostering personal development for company growth
Travel Advisor
Flight reservations (incoming calls), Hotels, resorts, cruises and tours for timeshare members, Managing exchange agency RCI services
Travel Advisor
Advise current and potential clients on the benefits of Interval International memberships and exchange programs, Facilitate the reservation and exchange crosscurrents for vacation properties, Identify clients' needs to recommend destinations and services, Generate interest in promotional packages, membership renewals, and upgrades, Resolve customer concerns and issues related to reservations, Stay up to date on company policies, market trends and characteristics of available properties
Customer Service
Respond to customer inquiries through multiple channels, Assist with issues related to billing, payments, account adjustments, and services, Solve basic technical problems with mobile devices, internet and television, Provide detailed information about Verizon plans, promotions and products, Escalate complex issues to appropriate teams, Follow up on pending requests, Document interactions with customers in company systems, Promote additional services and products