Experienced in telecom and energy sectors, specializing in customer retention, sales growth, and client engagement.
Provided customer assistance, resolution, and retention across various roles, ensuring high client satisfaction.
Developed and qualified leads, negotiated contracts, and upsold products in energy and telecom industries.
Maintained and strengthened customer relationships through professional communication and service excellence.
Delivered clear, persuasive communication to meet customer needs and facilitate negotiations.
Excess Telecom
Provided inbound and outbound call servicing for US-based clients., Enhanced customer retention through upselling and loyalty programs., Delivered clear, persuasive communication to meet customer needs and negotiate effectively., Met and exceeded key performance indicators (KPIs) such as AHT, Hold...
Teleperformance Colombia
Generated and qualified leads through cold calls and inbound calls., Consistently achieved 140% sales targets for three consecutive months., Delivered outstanding customer service, earning 97% positive feedback., Negotiated proposals and contracts while promoting company products and services.,...
AGR Colombia - Nearshore NCC
Generated leads and conducted cold calling to drive sales., Exceeded sales goals, achieving 140% targets over three months., Conducted market research to identify and engage potential clients., Promoted company products while maintaining strong client relationships.
Sitel Colombia
High School Diploma
English Certification (B2)
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Conducted research to identify potential clients and market opportunities for business development.
Addressed and resolved customer concerns with empathy and professionalism., Opened new customer accounts and promoted products effectively., Prepared detailed reports based on customer interactions., Maintained a positive attitude, ensuring high levels of client satisfaction.
