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Operations Manager with 3+ years of leadership in service industry
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Competencies
Led teams in client service, financial oversight, and process optimization.
Designed and delivered English language courses and technical translation services.
Utilized data analysis to monitor performance metrics and inform decision-making.
Developed strategic plans to meet organizational KPIs and support operational goals.
Managed customer relations and service delivery to enhance client satisfaction.
Education
Languages
Summary
Experienced operational manager and language instructor skilled in team leadership, process improvement, and language education. Proven ability to manage budgets, meet KPIs, and deliver technical translations across diverse settings.
Key Achievements
- Managed financial budgets and targets at Foundever, ensuring alignment with company goals.
- Developed high standards for meeting client KPIs and coordinated support teams to achieve unified targets.
- Translated technical documents and facilitated language learning programs across multiple organizations.
Experience
Operational Manager
Manage financial budgets and targets, Develop high standards to meet clients KPIs, Work with support teams to achieve united targets
English Teacher
Translate documents related to policies and rules, Coordinate extracurricular activities to promote language learning
Teacher
Develop engaging lesson plans, Facilitate classroom discussions
Project Participant
Conduct language classes, Engage with staff in language learning
Private Class Instructor
Teach English to professionals, Work as a technical translator