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Quality Trainer & Team Leader
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Competencies
Provided bilingual support via calls, emails, and chat to US clients, resolving inquiries and strengthening client relationships.
Monitored customer interactions to ensure compliance with quality standards and customer satisfaction metrics.
Led a support team, coordinating activities, managing cases, and ensuring effective communication and problem-solving.
Managed client follow-ups, complaint resolution, and process compliance within internal operational policies.
Ensured secure handling of sensitive client and employee data in line with applicable privacy regulations.
Education
Languages
Summary
Experienced bilingual support professional skilled in customer relations, quality monitoring, and team coordination. Proven ability to manage multiple cases and ensure high client satisfaction within fast-paced environments.
Key Achievements
- Led bilingual customer support operations, maintaining high satisfaction and compliance with quality standards.
- Implemented comprehensive follow-up processes to improve client relationship management and issue resolution.
- Coordinated team efforts in handling multiple cases simultaneously, ensuring adherence to internal policies and confidentiality.
Experience
Quality Trainer & Team Leader
Atención bilingüe (español e inglés) a cartera de clientes en Estados Unidos, a través de llamadas, correos electrónicos y chat., Seguimiento integral al proceso de venta, resolución de dudas y fortalecimiento de la relación con clientes internacionales., Soporte técnico y atención al cliente...