Luis - Quality Trainer with 5+ years in customer service and team leadership

Tizayuca, Hidalgo, Mexicoen

Led bilingual customer support operations, maintaining high satisfaction and compliance with quality standards.

Implemented comprehensive follow-up processes to improve client relationship management and issue resolution.

Published on CazVid

Summary

Experienced bilingual support professional skilled in customer relations, quality monitoring, and team coordination. Proven ability to manage multiple cases and ensure high client satisfaction within fast-paced environments.

Key Achievements

Coordinated team efforts in handling multiple cases simultaneously, ensuring adherence to internal policies and confidentiality.

Skills

Customer ServiceAdvanced

Provided bilingual support via calls, emails, and chat to US clients, resolving inquiries and strengthening client relationships.

Quality AssuranceIntermediate

Monitored customer interactions to ensure compliance with quality standards and customer satisfaction metrics.

Team LeadershipIntermediate

Led a support team, coordinating activities, managing cases, and ensuring effective communication and problem-solving.

Process CoordinationIntermediate

Managed client follow-ups, complaint resolution, and process compliance within internal operational policies.

Experience

Quality Trainer &amp; Team Leader

Grupo Telvista S.A. de C.V.

Abril 2021 - Presente

Atención bilingüe (español e inglés) a cartera de clientes en Estados Unidos, a través de llamadas, correos electrónicos y chat., Seguimiento integral al proceso de venta, resolución de dudas y fortalecimiento de la relación con clientes internacionales., Soporte técnico y atención al cliente...