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Operations Manager at PGT Logistics S. A.
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Competencies
Expertise in streamlining logistics processes to reduce costs and improve operational efficiency.
Skilled in developing and executing strategies that align with organizational goals and improve performance.
Proven ability to lead, motivate, and develop teams to achieve high levels of productivity and engagement.
Strong communicator capable of fostering collaboration and ensuring clear information flow across teams.
Education
Summary
Results-driven Operations Manager with over 5 years of leadership in logistics and customer service. Skilled in optimizing processes, managing diverse teams, and delivering strategic solutions.
Key Achievements
- Led logistics operations to optimize costs and improve efficiency at PGT Logistics.
- Supervised and motivated teams at Alorica Panama, achieving high customer service performance.
- Prepared accurate client account reports and resolved discrepancies effectively at Atlantic Security Bank.
Experience
Operations Manager
Led the planning and supervision of logistics operations, coordinating teams, optimizing costs, and ensuring compliance with budgets and goals., Promoted a positive work culture with motivational leadership and effective communication., Drove operational improvements, technology adoption, and strategic partnerships, achieving efficiency, profitability, and sustainable growth.
Operations Supervisor
Coordinated teams of 12 to 16 agents with diverse profiles, fostering a collaborative and results-oriented environment., Achieved outstanding performance in customer service through continuous feedback, personalized follow-up, and high commitment.
Account Manager
Prepared detailed reports on clients’ fiscal account status, ensuring accuracy and compliance., Resolved transaction discrepancies and coordinated with different departments to solve issues efficiently and effectively.