Experienced developer with a focus on web application development, team leadership, and process optimization.
Developed dynamic user interfaces for web applications using React framework.
Built server-side applications and APIs with Node.js for scalable backend systems.
Created data processing scripts and backend services using Python.
Supervised and mentored junior developers, facilitating project delivery and skill development.
SSG Panama
Help customers with questions about deliveries, track orders, and payments., Coaching the new hires on the company process and tools.
SITEL Panama
Help customers with computer problems or store questions., Remote customer computers and run diagnostic tools to determine possible issues.
Sion Services
Management Roles of the Store, ensuring 24/7 operation of activities, keeping permits up to date, inventory check., Purchasing and dealing with vendors., Payroll management, calculate earnings and deductions, staff payment. Handling accounts for the company.
MJP Panamá
Onsite IT at FEMSA Panamá, provide and organize technical support to users and computer equipment nationwide in all branches of the company., Coordinate with various IT vendors the different projects requested by the company; Quotes, prepare, and develop these projects., Monitoring of communication links with different centers across the country and ensuring uninterrupted communication of the computer network both locally and internationally.
Técnico
Ingeniería
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Participated in Scrum teams, managing sprints and collaborative development processes.
DELL Panamá
Phone customer support for customers within the United States of North America regarding issues related to Dell equipment, desktop and laptop PCs., In charge of training a group of 14 technicians to improve and develop the DSN tool, used for dispatching parts to Dell customers.
