Dedicated customer service representative with extensive experience in client support, handling inquiries via calls, chats, and emails. Proven ability to perform under pressure, adapt quickly, and improve customer satisfaction. Recognized for consistent top performance and in progress of leadership...
Handled diverse customer interactions across multiple platforms in high-pressure environments, developing adaptability and problem-solving skills.
Demonstrated ability to manage calls, chats, and emails simultaneously while maintaining service quality.
Effective in escalations, client interactions, and team communication, with experience in American airline and insurance sectors.
Quickly learned new tasks and adapted to different customer service platforms and challenging situations.
247.AI
Learned a lot from supervisors and managers, Became a regular top performer
Telus International
Learned a lot about customer service and customer experience, Became a regular top performer
Intouch CX
Took supervisor calls and escalations, Gained experience in handling clients with bigger problems
Intouch CX
Gained experience in chats and emails, In process to become a team leader and QA
Perito en Electrónica y Diplomado en Robótica
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Gained experience in handling complex client issues, escalations, and providing satisfactory solutions.
Everise Guatemala
Learned different tasks, Handled calls from insurance in the US and American Airlines, Gained more experience with different types of problems
