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Customer Service Specialist with bilingual proficiency and 6+ years experience
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Competencies
Fluent in Spanish and English, utilized in customer support, troubleshooting, and communication to ensure clear, effective interactions.
Provided empathetic, active listening-based support across various roles, resolving inquiries and enhancing customer satisfaction.
Diagnosed and troubleshot billing, app, and device issues, ensuring timely solutions and customer satisfaction.
Reviewed and processed invoices, managed payments, and resolved billing discrepancies for security and entertainment accounts.
Provided technical troubleshooting for billing, app, and device-related issues in a bilingual call-center environment.
Education
Languages
Summary
Dedicated bilingual support professional with over 6 years of experience aiding diverse clients across entertainment, security, and hospitality sectors. Skilled in troubleshooting, billing, and customer interactions in both English and Spanish.
Key Achievements
- Provided bilingual support (Spanish/English) across multiple accounts, ensuring effective communication and issue resolution.
- Managed billing processes, reviewed invoices, and resolved discrepancies efficiently for security and entertainment clients.
- Handled customer inquiries, support for ticket sales and reservations, demonstrating versatility across industries.
Experience
Bilingual Call-center agent, Disney+ account
Provided support in Spanish and English, ensuring clear communication., Diagnosed and troubleshoot billing and app and device-related issues with empathy and professionalism.
Billing representative, Bilingual call-center, ADT security account
Managed customer billing processes by reviewing invoices, processing payments, and resolving billing inquiries or discrepancies.
Bilingual Call-center agent, SeaWorldUS account
Provided support in Spanish and English, ensuring clear communication., Provided customer support by assisting with ticket sales, promotions, and reservations., Handled customer inquiries and resolved issues efficiently while delivering accurate information about park services.