luisa - Passenger Service Specialist at LATAM AIRLINES

Bogotá, Bogota D.C., Colombiaen

Gained extensive experience in passenger needs resolution and airline responsibilities during a 6-month internship.

Developed strong discipline, responsibility, and problem-solving skills in a high-pressure airline environment.

Published on CazVid

Summary

Dedicated to delivering excellent passenger and client service with practical experience in airline operations and retail sales. Skilled in communication, responsibility, and organizational tasks.

Key Achievements

Enhanced customer service and organizational skills through direct interaction with passengers and team coordination.
Acquired technical knowledge as a cabin crew and passenger agent trainee, improving service delivery standards.

Skills

Customer ServiceAdvanced

Skilled in addressing customer needs efficiently, ensuring satisfaction and fostering positive experiences.

CommunicationIntermediate

Effective in conveying information clearly and professionally in diverse service scenarios.

Responsibility & DisciplineAdvanced

Demonstrates strong accountability and discipline developed through airline training and internship.

Organizational SkillsIntermediate

Capable of managing tasks such as inventory and service coordination efficiently.

Languages

Inglés(intermedio)

Experience

practicante

LATAM AIRLINES

2016 - 2022

Las prácticas duraron seis (06) meses, donde me enseñaron a ser disciplinada, a resolver las necesidades de los pasajeros pero también a ser muy responsable ante la aerolínea y a la oportunidad que se me brindó.