Luisana - Community Manager with 3+ years of customer service and content management

Santa Cruz, Miranda, VenezuelaRemoteen

Managed Instagram and created content to enhance brand engagement.

Handled customer inquiries and provided online advisory services.

Published on CazVidOpen to remote

Summary

Versatile professional experienced in community management, customer service, and digital content creation. Skilled in managing transactions, engaging audiences on social media, and providing effective online support. Adept at multitasking and problem-solving in fast-paced environments.

Key Achievements

Performed transaction management and cash handling at retail and delivery environments.

Skills

Customer ServiceExpert

Provided in-person and online customer support, resolving queries and enhancing customer satisfaction.

Content Creation & EditingIntermediate

Produced and edited digital content for social media platforms like Instagram to engage audiences.

Transaction ManagementExpert

Handled monetary transactions and cash register operations accurately in retail and delivery settings.

Administrative SupportIntermediate

Scheduled appointments, managed documentation, and supported team onboarding processes.

Online Advisory & Communication

Experience

Community Manager - Atención al cliente

Cjas Delivery

Agosto 2023 - Enero 2024

Creación y edición de contenido, manejo de Instagram, asesoramiento online, Atención al público, Responder consultas, proporcionar información, gestión de transacciones monetarias