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Luiyi
Customer Service & Sales Support Specialist with diverse experience in retail, finance, and tech
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Competencies
Assisted customers across various roles ensuring positive interactions and effective issue resolution.
Arranged appointments and coordinated services at Samsung and Brooks Pest Control, improving operational flow.
Handled payment transactions and billing questions in mortgage and pest control roles accurately.
Provided guest services at WonderWorks, ensuring positive experiences and customer satisfaction.
Managed multiple responsibilities across customer support, scheduling, and billing in dynamic environments.
Education
Languages
Summary
Experienced in customer service, appointment setting, and client support across retail, finance, and tech industries. Skilled in handling inquiries, coordinating schedules, and ensuring positive customer interactions.
Key Achievements
- Scheduled and coordinated appointments at Samsung, enhancing customer service efficiency.
- Delivered excellent guest service at WonderWorks, ensuring positive visitor experiences.
- Supported mortgage clients at Mr. Cooper by processing inquiries, payments, and guiding payoff procedures.
Experience
Backoffice & Appt Setter
Verified customer information and resolved pending or escalated issues., Scheduled appointments to deliver or replace customer products and devices.
Exhibits team Member
Ensure every guest has a positive experience., Provide excellent guest service.
Mortgage Support
Assisted customers with inquiries related to their mortgage accounts and loans., Processed payments and guided clients through payoff procedures.
Seasonal Project
Helped customers during peak holiday season with product selection and checkout., Guided clients to the best deals and offers to enhance their shopping experience.
Appointment Setter
Coordinated and scheduled pest control services with customers across different states., Processed payments and handled billing questions accurately and efficiently.