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Administrative and Facility Manager with 10+ years of diverse operational experience
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Competencies
Applied comprehensive organizational skills to handle communication, documentation, and office equipment at El Trip de Jenny.
Provided high-quality service in restaurant and tourism settings, responding effectively to client needs and complaints.
Managed supplies, inventory, and logistical coordination for hospitality and tourism operations.
Organized meetings, schedules, VIP events, and travel arrangements ensuring smooth execution.
Drafted reports and correspondence while maintaining confidentiality and ensuring compliance across roles.
Education
Languages
Summary
Experienced in office management, hospitality, and tourism operations with a strong focus on customer satisfaction and operational efficiency.
Key Achievements
- Managed multiple office administration tasks including scheduling, correspondence, and database updates at El Trip de Jenny.
- Coordinated daily restaurant operations, customer satisfaction initiatives, and VIP event logistics at GO Services S.A / Huawei.
- Designed and executed personalized tourism experiences, managing logistics, reservations, and client relations as a Freelancer.
Experience
ADMINISTRATIVE ASSISTANT
Answers phone calls and directs callers to appropriate personnel., Responds to emails and other digital queries and correspondence., Manage calendars for senior staff, including making travel arrangements., Drafts and edit letters, reports, and other documents., Inputs and updates information in databases., Prepares meeting agendas and meeting minutes., Coordination of logistics for meetings, including room setup and catering., Operates and maintains office equipment, including printers, copiers, and fax machines., Works with maintenance staff and outside vendors to ensure office equipment is in good working order and office supplies are always on hand., Manage sensitive information with discretion to maintain confidentiality and security and ensure compliance with privacy policies and regulations.
FACILITY MANAGER
Coordinating daily restaurant management operations, Delivering superior food and beverage service and maximizing customer satisfaction, Responding efficiently and accurately to restaurant customer complaints, Inventory management of restaurant supplies, Preparation, reception and coordination with suppliers of requests for inputs or others, Development of inspections, KPI reports, maintenance for Huawei's restaurant, Preparation of schedules for collaborators, Availability coordination for VIP events, Customer service, collection and closing of the cash register, Development of inspections, KPI reports, maintenance of apartments for Huawei accommodation, Coordination of cleanup activities to Huawei and external parties
Design and execution of personalized tourist experiences for national and international clients., Logistical coordination of itineraries and transportation., Management of reservations with tourism providers and real-time handling of unforeseen events., Meet & greet service at airports, facilitating transfers and personalized assistance., Advising travelers on culture, gastronomy, and local points of interest., Agenda management and coordination of appointments with clients and suppliers., Preparation of payrolls and invoice management., Control and monitoring of payments to suppliers and collaborators., Rapid incident management to ensure the best customer experience.