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Customer Service and Administrative Specialist in Buenos Aires
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Competencies
Proven ability to deliver personalized support through phone and digital channels, ensuring customer satisfaction.
Experienced in managing schedules, supervising teams, and handling communications for efficient operations.
Skilled in using HubSpot and Salesforce to manage client data, sales, and engagement activities.
Capable of creating engaging multimedia content using Canva, Adobe Express, and Capcut for marketing and presentations.
Experienced in managing collections, negotiating payment plans, and maintaining positive client relations.
Education
Summary
Detail-oriented professional with experience in customer service, team coordination, CRM management, and multimedia content creation. Adept at improving processes and enhancing client engagement in dynamic environments.
Key Achievements
- Managed personalized customer support through digital channels, enhancing client satisfaction.
- Supervised team operations during events, ensuring smooth execution and effective communication.
- Optimized CRM usage to improve sales tracking and client engagement strategies.
- Handled cash transactions and negotiated payment agreements, maintaining positive client relations.
- Developed multimedia content and presentations, supporting marketing and internal communications.
Experience
Atención a cliente online
Atención personalizada a clientes de forma telefónica y canales digitales.. Gestión de ventas mediante CRM y bases de datos asignadas.. Cumplimiento de objetivos comerciales individuales y grupales.. Seguimiento de clientes y generación de oportunidades de venta.
Subencargada / Auxiliar Administrativa
Supervisión y coordinación del equipo de trabajo durante eventos y jornadas de atención al público.. Gestión de agenda, reuniones y comunicaciones.. Control y análisis de cuentas de empleados, clientes y proveedores, verificando facturación, pedidos y registros administrativos.. Elaboración de reportes de ventas, y presentaciones para seguimiento administrativo.
Cajera
Telemarketer
Gestión de cobranzas y negociación de acuerdos de pago.. Atención al cliente y asesoramiento sobre estados de cuenta.. Venta de productos intangibles y manejo de cartera de clientes.. Atención telefónica a clientes. Gestión de reclamos.