This is my profileContact via CazVidM.
Customer Service & Administrative Professional with 4+ years in Hospitality & Retail
Contact
Competencies
Provided assistance with reservations, billing, and customer inquiries in hospitality and retail settings.
Processed reservations and coordinated dispatch of vehicles and staff in transportation and club operations.
Managed guest check-in/out, inquiries, and reservations at hotel and club front desks.
Edited videos using Adobe Premiere Pro and Final Cut Pro for various projects.
Handled billing issues, collected payments, and managed financial transactions in hospitality and transportation.
Education
Languages
Summary
Experienced professional skilled in reservation management, guest services, and staff coordination across hospitality, retail, and transportation industries. Adept at ensuring smooth operations and excellent customer experiences.
Key Achievements
- Managed reservations, billing, and customer engagement across multiple hospitality venues.
- Supervised staff scheduling, inventory, and maintenance at Padel Spot Panama.
- Handled dispatching, customer reservations, and payments for luxury transportation services.
Experience
Club Manager
Receive and create into playtomic all incoming padel courts reservations, lessons., Assist customers with billing issues, take payments, sales executive in store area., Organize staff weekly schedule, court/club maintenance, maintain inventory, check payroll.
Receptionist
Receive and create into playtomic all incoming padel courts reservations, lessons., Assist customers with billing issues, take payments, sales executive in store area.
Dispatch Supervisor & Groups Host
Receive all incoming reservations and create them in the system., Arrange with customer details about any request, dispatch vehicles and drivers, assign trips to drivers and schedules., Billing / payment collection to customers, assist bachelor groups with any needs during their stay.
Front Desk
Receive all incoming guests and assist them with the check-in, check-out, billing inquiries, new and existing reservation assistance, tour details and arrangements.
Front Desk & At Your Service Agent
Receive all incoming guests and assist them with the check-in, check-out, billing inquiries, new and existing reservation assistance, tour details and arrangements.
Dispatch Agent
Receive all incoming reservations and create them in the system, arrange with customer details about any request, dispatch vehicles and drivers, assign trips to drivers and schedules.
Gallery Host
Receive all incoming reservations and create them in the system, arrange with customer details about any request, dispatch vehicles and drivers, assign trips to drivers and schedules., Collect payments, Guest Check-in/Check-out, Assist guest in the F&B (Food and Beverage) area, restaurant...
Customer Service Representative for Cox Communications
Technical Support Agent for High Speed Internet, Cable and Digital Telephone, Sales Agent.