Maria - Bilingual Call Center Agent with 5+ years in customer service and sales

Applied effective verbal communication skills in customer interactions and sales calls

Provided service support across diverse industries including fitness, auto, and product sales

Engaged clients proactively through cold calls to introduce products and gather needs

Communicated effectively in bilingual settings, enhancing customer engagement and resolution

Answering every call received from a client, Receiving training on the company's products and services, Developing customer service skills, Cold Calling Clients to offer Products

Managed a large number of incoming and outgoing calls promptly, Follow call center scripts provided for each account, Cold calling as a major role, Identify customer needs and offer solutions

Answering every lead that comes in and introducing them to services, Contacted clients within the first 5 minutes of lead arrival, Handled customer service inquiries for 7 fitness locations

Answering every lead that comes in and introducing them to services, Contacted clients promptly to maintain leads as warm, Handled up to 150 calls a day