Magdaleno - Medical Interpreter

Demonstrated experience with Quick Learner.

Demonstrated experience with Excellent Attitude.

Demonstrated experience with Eager to Learn new things.

Demonstrated experience with Excellent when it comes to work as a team.

Provide clear interpretation between LEP and Rep (Dr or Nurse)

Provided the service of interpreter between the patient and the doctor, interpreting what the patient said to the Dr in Spanish to English and vice versa.. Filed a ticket with the most details possible and added the full name of the patient.. Used sophisticated software to establish communication via camera with the patient and doctor.

Provided support for Company clients using the service via email, answering their questions and guiding them via zoom step by step to complete the process they were having issues with.. Provided support via phone call if the client required a call back.

Provided technical support for a retail store company located in the USA, troubleshooting desktop computers, laptops, routers, scales, Self checkout machine(SCO), and more complicated software issues.. Assisted associates with problems related to their schedules and hours missing.

In charge of people who just finished training and were moved to the operations floor, providing support and answering their questions.. Assisted representatives with escalations when customers needed to speak to a supervisor or manager.. Worked with the QA team to analyze and ensure agents reached the monthly goals requested by the client.