Experienced bilingual customer service agent with extensive background in handling customer inquiries, managing high call volumes, and supporting team performance across diverse sectors.
Delivered customer service in both English and Spanish, managing inquiries and resolving issues effectively.
Utilized CRM systems to track outbound calls, report outcomes, and ensure efficient communication workflows.
Managed multiple customer interactions and dispatch requests simultaneously, applying effective prioritization strategies.
Addressed diverse customer issues and adapted to new technologies to enhance service delivery.
Zalara Partners LLC
Bilingual outreach to U.S. property owners, High-volume outbound calls with CRM tracking, Accurate reporting of call outcomes and double attempts, Concise summaries for WhatsApp and email
Zalara Partners LLC
Currently providing exceptional customer service in both English and Spanish., Handling a variety of customer issues, offering solutions, and maintaining a high level of customer satisfaction., Continuously adapting to new technologies and processes to enhance service delivery.
Telus
Delivered bilingual customer support in English and Spanish, handling complex inquiries and resolving issues., Served as a backup Supervisor, overseeing team performance and providing guidance as needed., Worked with various accounts, including those in the clothing, food, and mortgage sectors.
High School
Bachelor's degree
Served as a backup supervisor, overseeing team performance and providing guidance to improve service quality.