This is my profileContact via CazVidMagnolia
Transactional & Risk Data Controller at Avon Justine Pty Ltd
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Competencies
Extensive experience in maintaining accurate and reliable data in credit and fraud environments.
Skilled in negotiating payment terms and resolving outstanding debts to improve financial outcomes.
Proficient in analyzing accounts, verifying documents, and uncovering fraudulent activities.
Experienced in resolving client queries efficiently through effective communication and problem-solving.
Capable of identifying inefficiencies and implementing improvements to streamline operations.
Education
Languages
Summary
Magnolia specializes in data management, debt negotiation, and fraud investigation with over 11 years at Avon Justine. Adept at optimizing processes, ensuring compliance, and resolving complex queries to drive organizational success.
Key Achievements
- Streamlined data management processes, ensuring high accuracy and compliance with credit bureau standards.
- Successfully negotiated debt settlements, optimizing cash flow and reducing outstanding balances.
- Led fraud investigations, identifying and resolving over 50 suspicious accounts, minimizing financial loss.
- Enhanced query resolution procedures, improving customer satisfaction and operational efficiency.
- Developed data verification protocols, reducing errors and improving data integrity.
Experience
TRANSACTIONAL CONTROLLER
CLASSIFICATION AND PROCESSING OF NOT IN BOX CLAIMS. COMPLETE DATA TO VERIFY POTENTIAL FRAUDULENT REQUESTS. DEBT COLLECTION (NEGOTIATING PAYMENTS AND TERMS WITH CLIENTS TO SETTLE OUTSTANDING DEBT). COMMUNICATING WITH CLIENTS (EMAIL AND TELEPHONE). HANDLING ESCALATIONS FROM MANAGEMENT. ACCOUNTING (PRICE CORRECTIONS, CREDIT ADJUSTMENT, CREDIT CONTROL, RETURNS, CREDIT NOTES, DEBIT NOTES, CREDIT VETTING). HANDLING FRAUDULENT ACCOUNTS
RISK DATA CONTROLLER
DATA MANAGEMENT. MAINTAINING DATA ACCURACY WITH CREDIT BUREAU AND SACRA. TRACING AND UPDATING PERSONAL INFORMATION. SUBMISSION AND CHECKING OF JOURNALS/REFUNDS. SUBMISSION AND CHECKING OF BALANCE LETTERS. ENSURE ACCURACY IN DATA ENTERED THE SYSTEM. DEBT MANAGEMENT. HANDLING OF DEBT REVIEW QUERIES. MAXIMIZE COLLECTION OF THE OUTSTANDING AMOUNT AND MINIMIZE BAD DEBT. COMPLIANCE AND REPORTING. SOX REPORTS AND CHECKS. TO ENSURE REPORTS AND CHECK IS DONE DAILY/MONTHLY AS PER INTERNAL CONTROL RULES. TO ENSURE STRICT COMPLIANCE OF DEPARTMENTAL AND COMPANY POLICIES, PROCEDURES AND SOP’S. ENSURE THAT COMPANY’S DISCIPLINARY CODE OF CONDUCT IS FOLLOWED. MEET DAILY / WEEKLY / MONTHLY KPI’S. TEAMWORK AND MANAGEMENT SUPPORT. ASSIST FIELD WITH PROPER ACCOUNT MANAGEMENT OF TEAM STRUCTURE IN IMPROVE AVERAGE SPEND FOR EACH REPRESENTATIVE AND MINIMIZING RISK EXPOSURE FOR THE COMPANY. TO PROVIDE TEAM MEMBERS WITH ASSISTANCE AND ADVISE TO ENSURE THAT BOTH INTERNAL AND EXTERNAL QUERIES ARE RESOLVED WITHIN THE STIPULATED TURNAROUND TIMES. PROVIDE MANAGEMENT WITH REGULAR AND AD-HOC REPORTS / TASKS. ESCALATIONS. RESPOND WITH SUPERIOR KNOWLEDGE TO ESCALATIONS AND WORK VERY CLOSELY WITH FIELD MANAGEMENT TO ACHIEVE COMPANY GOALS
FRAUD CONTROLLER
INVESTIGATE FRAUD ACCOUNT. VERIFY DOCUMENTS RECEIVED FROM CONSUMERS. COMMUNICATE WITH THE COURIERS FOR PROOF OF DELIVERIES. SEND ITC REMOVAL REQUESTS TO THE BUREAUS. EMAIL ESCALATIONS. MEETING COLLECTION TARGETS. COMMUNICATING WITH FIELD. SUPPORT FIELD WITH FRAUD QUERIES. QUERIES (OUTBOUND FRAUD CALLS)
QUERIES RESOLUTION CONSULTANT
INVESTIGATE FRAUD ACCOUNT. VERIFY DOCUMENTS RECEIVED FROM CONSUMERS. COMMUNICATE WITH THE COURIERS FOR PROOF OF DELIVERIES. SEND ITC REMOVAL REQUESTS TO THE BUREAUS. EMAIL ESCALATIONS. MEETING COLLECTION TARGETS. COMMUNICATING WITH FIELD. SUPPORT FIELD WITH FRAUD QUERIES. QUERIES (OUTBOUND FRAUD CALLS)
CALL CENTRE AGENT
ASSIST REPRESENTATIVE WITH QUERIES TELEPHONICALLY. TRACK AND TRACE ORDERS WITH THE COURIERS. RESOLVE QUERIES FROM MANAGEMENT
DATA ENTRY AND MAINTENANCE AGENT
DATA CAPTURING. COLLECTIONS (OUTBOUND). EMAIL ESCALATIONS. FRAUD DETECTION. ITC VETTING