Experienced call center professional with over 12 years of diverse roles ranging from agent to supervisor, with extensive industry knowledge and team leadership skills.
Provided quality support and handled customer interactions across different industries.
Supervised call center agents and managed team performance in a dynamic environment.
Conducted QA assessments to ensure service standards and trained staff accordingly.
Effective communication in diverse client interactions and team coordination.
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Bilingual in English and Spanish, facilitating communication in multicultural settings.
