Maicol - Customer Service Assessor with call center experience in Houston

Houston, Texas, United StatesRemoteen

Performed assessment and evaluation of customer interactions to ensure quality standards in a call center environment.

Gained experience in client communication and service quality monitoring.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced in evaluating customer interactions and supporting quality assurance in call center operations.

Developed skills in assessing call center representative performance and customer satisfaction.

Customer ServiceIntermediate

Applied communication skills to evaluate and support customer interactions in a call center setting.

Quality AssuranceIntermediate

Conducted assessments to monitor service quality and compliance with company standards.

Communication SkillsIntermediate

Reviewed and provided feedback on customer interactions to improve service delivery.

Evaluation & AssessmentIntermediate

Performed evaluations of service representatives to support continuous improvement.