Experienced in resolving financial disputes, supporting customer service teams, and enhancing operational efficiency in high-volume call centers. Bilingual in English and Spanish.
Delivered exceptional customer support, resolved issues efficiently, and improved overall satisfaction.
Handled complex financial disputes, ensuring regulatory compliance and data integrity.
Utilized clear, bilingual communication to resolve issues and support agents in a fast-paced environment.
Applied analytical thinking and conflict resolution skills to improve dispute workflows and agent support.
Concentrix
Investigated and resolved complex financial dispute cases involving chargebacks, ensuring data integrity, regulatory compliance, and alignment with internal risk-management protocols., Utilized CRM and financial systems to document case evidence, identify transaction anomalies, and implement...
Movate
Provided real-time guidance and technical support to frontline agents, ensuring accurate issue resolution and consistent adherence to service standards., Helped improve customer interactions by offering real time support and best practices, creating a smoother and more efficient experience for both...
Collaborated effectively with teams, adapting to new workflows and managing multiple priorities.