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Bilingual Legal and Medical Interpreter with 5+ years of diverse language service experience
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Competencies
Supported legal processes by preparing immigration evidence packets and managing client documentation.
Provided consecutive and oral interpretation in medical, legal, and customer service contexts.
Evaluated costs, coordinated project phases, and negotiated deadlines for translation and interpretation projects.
Handled queries, resolved logistical issues, and maintained client relationships across multiple industries.
Proficient in Microsoft Office, Google Suite, and various community management and communication tools.
Education
Languages
Summary
Experienced bilingual professional skilled in legal, medical, and customer service interpretation and support, with project coordination and client management expertise.
Key Achievements
- Managed client profiles and prepared legal evidence packets at Alonso and Alonso Attorneys at Law
- Coordinated project phases, budgets, and freelancer relationships at Day Translations
- Interpreted medical and customer service communications across multiple industries, ensuring clarity and confidentiality
Experience
Bilingual Legal Assistant
Prepare immigration evidence packets, Collect documentation from the client, Contact clients by phone to explain forms and requirements, Follow up with clients by phone, email, or video conference, Manage client profiles on Litify
Spanish Interpreter
Interpret concepts and relay relevant information in verbal translations., Provide consecutive interpreting services from Spanish to English.
Spanish Interpreter
Communicate sensitive issues with care and professionalism., Maintain client impartiality and confidentiality throughout interpreting representation.
Interpretig Project Manager
Perform evaluation of costs and prepare project budgets and quotes for clients, coordinate all the project phases and efficiently predict the lifespan of all the stages of the project through accomplishable deadlines, negotiate deadlines and rates with freelancers based on HR freelancer databases, establish and maintain excellent relationships with freelancers globally, monitor and control project status, manage project finances, including budgeting.
Virtual Healthcare Assistant
Auditing patients charts for a Texas clinic (Primary Care El Paso), Constant communication with the clinic and Innovista, who decides which charts get audited.
Customer Service Agent
Answer calls, emails, and chats from a Card Personalization Company (Minted), Resolve logistic and even creative issues for customers., Consistently went extra mile to achieve customer satisfaction, Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
Customer Service Specialist
Take calls for the medical interpreter agency, Resolve logistical issues for the client as well as for the interpreters, Look for interpreters within the agency who could cover appointments in the Spanish language group.
Medical Interpreter
Interpret for Medical Professionals during medical, psychotherapy, and physical therapy, among other appointments., Delivered oral translations and interpretations for clients by converting dialogue into comprehensible formats to convey original meaning of speakers.
Customer Service Interpreter
Interpret for different customer service industries including retail stores, insurance companies, 911 calls, parent-teacher meetings.