Experienced bilingual professional skilled in legal, medical, and customer service interpretation and support, with project coordination and client management expertise.
Supported legal processes by preparing immigration evidence packets and managing client documentation.
Provided consecutive and oral interpretation in medical, legal, and customer service contexts.
Evaluated costs, coordinated project phases, and negotiated deadlines for translation and interpretation projects.
Handled queries, resolved logistical issues, and maintained client relationships across multiple industries.
Alonso and Alonso Attorneys at Law
Prepare immigration evidence packets, Collect documentation from the client, Contact clients by phone to explain forms and requirements, Follow up with clients by phone, email, or video conference, Manage client profiles on Litify
Day Translations
Interpret concepts and relay relevant information in verbal translations., Provide consecutive interpreting services from Spanish to English.
Hello Globo Translations
Communicate sensitive issues with care and professionalism., Maintain client impartiality and confidentiality throughout interpreting representation.
DayTranslations
Perform evaluation of costs and prepare project budgets and quotes for clients, coordinate all the project phases and efficiently predict the lifespan of all the stages of the project through accomplishable deadlines, negotiate deadlines and rates with freelancers based on HR freelancer databases, establish and maintain excellent relationships with freelancers globally, monitor and control project status, manage project finances, including budgeting.
Bachelor in Psychology
Certificate of Higher Education Interpretación Integral
High School
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Proficient in Microsoft Office, Google Suite, and various community management and communication tools.
Eleos Staffing Solutions
Auditing patients charts for a Texas clinic (Primary Care El Paso), Constant communication with the clinic and Innovista, who decides which charts get audited.
Minted
Answer calls, emails, and chats from a Card Personalization Company (Minted), Resolve logistic and even creative issues for customers., Consistently went extra mile to achieve customer satisfaction, Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
Linguava
Take calls for the medical interpreter agency, Resolve logistical issues for the client as well as for the interpreters, Look for interpreters within the agency who could cover appointments in the Spanish language group.
The Workloop
Interpret for Medical Professionals during medical, psychotherapy, and physical therapy, among other appointments., Delivered oral translations and interpretations for clients by converting dialogue into comprehensible formats to convey original meaning of speakers.
Interpretia
Interpret for different customer service industries including retail stores, insurance companies, 911 calls, parent-teacher meetings.
