Mairon

Demonstrated experience with Canva.

Demonstrated experience with Microsoft Office Suite.

Demonstrated experience with Back-office systems.

Demonstrated experience with Social Media Management.

Managed customer experience operations, leading a team to deliver high-quality service across multiple touchpoints., Oversaw resolution of complex customer issues, ensuring client loyalty and retention., Provided proactive customer support, ensuring high satisfaction.

Handled 60+ daily interactions across email, chat, phone, and in-person., Coordinated with multiple teams for seamless guest experiences.

Managed account verification, billing, and payments with strict security compliance., Assisted 60+ clients daily via phone and digital platforms.

Provided bilingual service to 50+ international guests daily., Handled check-ins, reservations, and complaints efficiently., Ensured guest satisfaction by coordinating with housekeeping and maintenance.