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Educational Support & Customer Service Professional in Johannesburg
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Competencies
Proven ability to deliver excellent customer experiences across various roles and sectors.
Experience in managing databases, record keeping, and administrative tasks in educational and retail settings.
Effective communicator with experience in conflict resolution, team collaboration, and client interactions.
Led teams and supported colleagues to achieve operational goals and maintain high service standards.
Education
Languages
Summary
Versatile professional with extensive experience in customer service, administration, and team leadership across educational, retail, and financial sectors. Skilled in database management, client support, and conflict resolution, committed to enhancing operational efficiency and customer satisfaction.
Key Achievements
- Successfully maintained an effective learner database, enhancing school administrative efficiency.
- Provided exceptional customer service and stock management at AVI Spitz, improving customer satisfaction.
- Streamlined loan application processes at Moneyline Financial Services, ensuring prompt and professional client support.
- Led team and maintained high standards of customer service as Floor Manager at Cross Trainer.
- Delivered quality customer care and conflict resolution skills as Crew Trainer at McDonald's.
Experience
Admin Clerk/ Teachers Assistant (3 Months Learnership)
Ability to effectively offer support services for the whole school, primary the administration.. Be able to create and maintain learner database which is effective and working.. To take responsibility for data integrity and ensure accuracy, paying attention to detail.
Flexi (Salesman) - Contract
Ensure a well rounded customer service experience.. Ensure all customers are always attended to promptly and effective.. Also perform stock room controller duties (stock taking, record keeping, inspect deliveries)
Consultant (Loan Operator)
Ensure a well rounded customer service experience.. Ensure all customers are always attended to promptly and effective.. Assist all loan applicants with their loan applications.. Give each client a full financial status analysis.. Explain the difference loan options.. Follow the correct loan application procedures.. Ensure completeness of the loan application.. Handle any customer complaints and ensure appropriate action to resolve them.. Prepare reports for all loan applicants daily.
Flexi And Store Room Controller
Ensure a well rounded customer service experience.. Ensure all customers are always attended to promptly and effective.. Also perform stock room controller duties (stock taking, record keeping, inspect deliveries)
Floor Manager
Ensure a well rounded customer service experience.. Ensure all customers are always attended to promptly and effective.. Attend to all customer complaints brought to the shop appropriately and following correct procedures.. Assist other sales personnel with customers
Crew Trainer
Provide excellent customer care and conflict resolution.. Being a team player is essential.. Guaranteed quality of service through effective communication with customers.. Ensure restaurant cleanliness in accordance with Occupational Safely and Health Administration standards.