Manuel - Customer Service Specialist with 5+ years of tech support and quality assurance

Provided technical support and personalized assistance to customers across multiple channels.

Conducted quality assessments, analyzed customer feedback, and developed testing procedures for service improvement.

Built relationships with customers to foster trust and loyalty, managing diverse service requests.

Engaged in lead generation and upselling of merchandise and services to clients.

Used prepared service scripts to answer technical questions and escalated calls to managers or service appointments for complex problems., Connected with customers via telephone and online chat services to handle diverse service requests., Personalized assistance based on customers' stated...

Worked with business clients to obtain their desired features through the purchase or rental of new properties., Advised clients whether homes might meet their needs and whether the properties were suitable, based on thorough inspections.

Conducted detailed quality assessments of customer service interactions to ensure adherence to company standards and improve service delivery., Developed and implemented testing procedures for new customer service protocols to enhance overall customer satisfaction., Monitored and analyzed customer...