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Competencies
Demonstrated experience with Customer Service.
Demonstrated experience with Empathy.
Demonstrated experience with Active Listening.
Demonstrated experience with Patience.
Demonstrated experience with Problem Solving.
Education
Experience
Customer service
Managing sales, Handling inbound and outbound calls, Billing, Payments, Retention, Technical support
Appointment Scheduler Independent Contractor (Remote)
Managing inbound and outbound calls, Following up with prospective clients, Performing data entry, Coordinating schedules, Supporting a range of administrative functions
Cold caller Independent Contractor (Remote)
Making cold calls to homeowners, Completing lead forms for interested homeowners
Sales agent
Met daily and weekly sales targets through effective communication and customer service
Intake Specialist Independent Contractor (Remote)
Served as the first point of contact for potential clients seeking legal assistance, Conducted intake evaluations, Gathered detailed client information, Assessed case eligibility based on firm guidelines, Managed high-volume inbound and outbound calls, Maintained professional and empathetic communication, Accurately documented case details, Ensured timely follow-up with prospective clients, Worked efficiently in a fast-paced remote environment