Experienced call center professional with over 3 years in customer service and debt collection roles. Skilled in negotiations, conflict resolution, and team collaboration to ensure compliance and client satisfaction.
Handled inbound and outbound customer interactions, ensuring client satisfaction and issue resolution.
Negotiated payment plans and managed accounts to recover funds while maintaining compliance.
Resolved sensitive cases and disputes efficiently, minimizing escalation and fostering positive outcomes.
Devised solutions for customer issues, improving resolution times in a high-pressure environment.
Bill Gosling Outsourcing
Provided customer service support through phone interactions in a fast-paced call center environment., Managed collections accounts, negotiating payment arrangements while maintaining compliance with company policies., Worked under strict performance metrics such as quality, production and call...
Animal Science
Accounting Technical Diploma
High School Diploma
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Collaborated with colleagues and supervisors to achieve departmental goals and improve processes.
