Dedicated data analyst with extensive experience in data visualization, reporting automation, and collaborative problem-solving.
Created interactive dashboards and reports to visualize complex data sets
Analyzed large datasets to identify trends and insights to inform business strategies
Queried databases to extract and manipulate data for reporting purposes
Built complex spreadsheets for data management and analysis
Kawasis
Managed complex deposition scheduling across multiple U.S. jurisdictions., Handled urgent changes and conflict resolution to ensure legal readiness., Liaised with client legal teams to maintain case flow and service quality.
AT&T
Oversaw onboarding and management of high-volume immigration case files (FOIA, VAWA, U Visas)., Trained agents on handling sensitive client interactions and government protocols., Coordinated between internal teams and federal systems to expedite processing.
Royal Caribbean (Call Center Operations)
Trained over 150 agents on product features, compliance, and real-time simulations., Designed onboarding experiences to accelerate agent readiness., Supported internal audits through documentation review and process validation.
UPS Sales Division
Conducted outbound prospecting and upselling to SMB clients., Advised on optimizing shipping processes and UPS software tools., Managed client portfolios and resolved service/billing escalations.
Computer Programming
High School Diploma
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Worked with cross-functional teams to streamline data workflows and reporting processes
T-Mobile Support Division
Managed a 15-person support team serving U.S. customers., Led training, coaching, and performance optimization efforts., Ensured operational compliance and maintained service quality metrics.
