Manuel Matamoros

Enhanced team efficiency by scheduling appointments and organizing electronic and physical files, achieving seamless access to key documents and reducing retrieval time by 30%., Oversaw financial record-keeping, accurately managing accounts, and preparing detailed reports, supporting financial decision-making., Wrote and formatted critical communications (reports, guides, letters), increasing internal communication effectiveness by 25%.

Directed multi-phase projects across departments, achieving a 90% on-time delivery rate through effective resource allocation and KPI tracking., Implemented risk mitigation strategies that reduced project risks by 20%, ensuring steady progress and client satisfaction., Cultivated team synergy by fostering open communication, boosting team efficiency, and resolving project-related issues promptly.

Delivered remote technical assistance, resolving 95% of issues on first contact, reducing downtime for clients, and achieving a 4.8/5 customer satisfaction score., Improved system reliability through expert use of diagnostic tools, contributing to a 15% increase in resolution speed.

Delivered proactive technical support, enhancing customer satisfaction and reducing ticket response times by 40%., Analyzed customer feedback to recommend product improvements, positively influencing service quality and client retention.