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Sales and Customer Support Expert with 7+ years in Digital Marketing and Logistics
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Competencies
Delivered personalized support and relationship management across roles in telecom, finance, and digital services.
Performed cold calling, lead generation, and closing sales for telecommunications and real estate marketing campaigns.
Developed and segmented advertising campaigns on platforms like Google and Facebook to attract target audiences.
Managed customer and vendor data, ensured accurate documentation, and supported sales and support processes.
Conducted address verification, ID checks, and fraud detection for Binance, handling over 175 cases daily.
Education
Languages
Summary
Dedicated professional with over 7 years in sales, customer service, digital marketing, and database management, specializing in process optimization and client engagement.
Key Achievements
- Managed and optimized CRM databases across multiple roles, improving data accuracy and service delivery.
- Executed targeted marketing campaigns via Google and Facebook, enhancing brand visibility and lead generation.
- Handled over 175 daily cases efficiently as a KYC analyst, ensuring compliance and high-quality verification processes.
Experience
Logistics Coordinator
Back office, Handling database in CRM platforms, Management in Office Suite Tools, Track and trace, scheduling appointments, Cold calling, Cross-selling, Developed and maintained relationships with vendors to ensure optimal service and cost savings.
Sales Advisor and Digital Marketing
Managed small cold call campaigns on real state to get new buyers and sellers., Execute and segment marketing campaigns through Google and Facebook ads., Customer service, orientation, and closing sales of services, such as high-speed internet, cable TV, and unlimited mobile telephony., Database...
Chat Support, KYC analyst
Managed accounts payable and accounts receivable processes., Provide support to users of the Binance application via chat through Helpdesk handling between 2 up to 3 customers simultaneously., Specialized attention to account functions, such as auditing the correct documentation of the users, KYC...
Sales Advisor Representative
Sales and collections agent, by telephone and through network marketing., Beginning with the customer service process through the Facebook fan page chat, managing to interact, and offering available services such as high-speed internet and mobile telephony., Close the sale through a phone call,...