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Manuel
IT Support Developer at Hypercenter Technology LLC
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Competencies
Expertise in analyzing operational data to identify bottlenecks and optimize workflows.
Proficient in testing applications, identifying bugs, and implementing fixes in React and other platforms.
Skilled in onboarding users and providing guidance to ensure effective SaaS platform utilization.
Capable of translating technical concepts for non-technical stakeholders to facilitate understanding.
Education
Languages
Summary
Dedicated IT professional with expertise in application testing, workflow optimization, and user support. Proven ability to analyze operational metrics and enhance system performance. Currently pursuing an Economics degree, blending technical skills with analytical insights.
Key Achievements
- Led project initiatives through data and operational analysis, improving workflow efficiency.
- Conducted daily testing of applications to identify and fix bugs in React, enhancing software stability.
- Monitored operational metrics to identify workflow bottlenecks, increasing operational efficiency.
- Onboarded and trained new SaaS platform users, ensuring smooth adoption and user proficiency.
- Provided technical guidance to non-technical users, improving system usability.
Experience
IT Support Developer
Lead new project initiatives through data and operational analysis.. Testing daily the app and software to find bugs and fix them in REACT.. Monitored operational metrics and identified workflow bottlenecks to improve efficiency.. Support reporting and operational performance monitoring using internal data base.. Optimize workflows and supervise ticket resolution processes.
Customer Support Specialist
Onboard new users and train them in SaaS platform usage.. Maintain communication with internal teams for issue resolution.. Provide guidance to non-technical users on system functionalities.
Skills
Video Transcript
Video Transcript 1
Hi, I am Manuel Perez. I am currently studying economics. I have two years of experience in a U.S. company. At the first year, I was a customer service agent, and at the second, I was a tech support developer, junior. And I'm looking for better opportunities as a bilingual person, in this case with this job. Thank you.