Manuel is a dedicated professional with over 4 years of experience in healthcare documentation, client communication, and agent training. Skilled in digital tools, adaptable, and proactive, he excels at improving team efficiency and client satisfaction.
Proficient in managing inbound and outbound communications across healthcare and client service sectors.
Experienced in developing and delivering training programs to enhance team skills and efficiency.
Skilled in utilizing various digital tools to streamline documentation, communication, and workflow.
Capable of maintaining performance and composure in fast-paced, high-pressure environments.
IND Consulting
Documentation making and review., Managing of inbound and outbound calls to patients, doctors, and healthcare organizations.
Call Centered
Information gathering and message creation., Managing of inbound and outbound calls to clients, lawyers and a vast range of companies.
Call Centered
Training of new agents., Managing of different tools and techniques to ensure the learning and improvement of people during work hours.
Lic. en Ciencias de la Educación
Técnico en Emprendimiento Agropecuario
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