Versatile professional with over 4 years managing hospitality operations and providing customer support. Skilled in team leadership, process optimization, and client relations, with a foundation in culinary arts.
Successfully managed teams of up to 20 staff, fostering collaboration and operational excellence
Expert in handling customer inquiries, claims, and complaints to ensure positive experiences
Experienced in overseeing daily operations including inventory, payroll, and customer relations
Effective communicator across diverse platforms, ensuring clarity and customer satisfaction
La cosmopolitana SAdeCV
Responsible for managing dining facilities, Overseeing a team of 20 people, Handling inventory, Payroll and orders, Customer relations, Daily diners: 300 pax
Alorica
Chat support for Dick´s, Supported customers with purchases, claims and missing deliveries
Global Telesourcing
Taking calls for customers from HD Supply, Handling missing deliveries, Sales support and assistance with purchase issues
Degree in Culinary Arts
Preparatoria
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