This is my profileContact via CazVidMaría
Customer Service & Administrative Support with 5+ years in Airlines & Logistics
Contact
Competencies
Experienced in customer interaction via phone and internal systems, handling requests and resolving issues efficiently.
Proficient in managing documentation, data entry, and report preparation in fast-paced environments.
Skilled in clear communication, multitasking, and working under pressure in dynamic airline operations.
Collaborated effectively with HR, operations, and customer service teams to ensure smooth processes.
Proficient in Microsoft Excel, Windows, CRM systems, and documentation tools for operational efficiency.
Education
Languages
Summary
Experienced in managing documentation, customer interactions, and operational support in fast-paced environments. Skilled in communication, data entry, and team collaboration, with a focus on accuracy and efficiency.
Key Achievements
- Managed digital and physical documentation accurately, supporting HR and operations at Aero Servicios As.
- Handled high-volume customer interactions at Delta Airlines, ensuring clarity and effective problem-solving under pressure.
- Provided multi-channel customer assistance and operational support at Southwest Airlines, demonstrating adaptability and communication skills.
Experience
Administrative Support
Managed digital and physical documentation with strong accuracy., Performed data entry, report preparation, and information organization., Followed established procedures to complete tasks consistently., Assisted HR and Operations with documentation reviews and updates., Maintained focus and...
Customer Service Representative
Handled high-volume customer interactions with accuracy and clarity., Reviewed travel documentation and updated customer information., Worked under pressure while maintaining focus and multitasking., Provided clear communication and efficient problem-solving.
Passenger Service Agent
Provided customer assistance across multiple channels., Managed documentation and data entry with consistency., Supported operational tasks in a fast-paced environment., Demonstrated adaptability and strong communication skills.